Shipping policy

Premium Delivery Commitment

At Palakaaram Foods Pvt Ltd
We are committed to delivering premium-quality South Indian food products with speed, care, and reliability. Every order is packed hygienically and shipped with attention to freshness and product integrity.

Shipping Charges & Delivery Pricing

Complimentary Shipping

Free Shipping on prepaid orders above ₹499

Standard Shipping Charges
Prepaid Orders / Online Payments
Orders above ₹499 — Free Shipping
Orders below ₹499 — ₹49 Shipping Charge
North-East & select long-distance zones — ₹75 Shipping Charge
Cash on Delivery (COD) Orders
Standard COD Charge — ₹39 on all COD orders
Special Region Shipping Charges

For orders placed from the following states and union territories, a standard shipping fee of ₹89 will apply irrespective of order value:

Andaman & Nicobar Islands
Arunachal Pradesh
Assam
Dadra & Nagar Haveli
Daman & Diu
Goa
Himachal Pradesh
Jammu & Kashmir
Manipur
Meghalaya
Mizoram
Nagaland
Sikkim
Tripura

Additional COD charges may apply where applicable.

Differential Shipping Charges

For deliveries outside South Indian states including:

Tamil Nadu
Karnataka
Andhra Pradesh
Telangana
Maharashtra

Orders below ₹499 may attract a standard shipping fee of ₹69 depending on the customer’s delivery location.

Bulk Orders & Custom Shipping

Custom shipping charges may apply for:

Bulk orders above ₹10,000
Corporate gifting
Wholesale requirements
Hotel & restaurant orders

Customers may contact our support team for tailored logistics assistance and shipping estimates.

Minimum Order Value

Minimum order value to place an order: ₹99

Nationwide & International Shipping
Pan-India Delivery

We offer shipping services across India through reliable logistics and delivery partners.

International Shipping

We also deliver to major international destinations with both:

Standard Shipping
Express Shipping Options
Estimated Delivery Timelines
South Indian Metro Cities
Chennai — Same Day / Next Day Delivery
Bangalore — 1 to 2 Business Days
Hyderabad — 2 to 3 Business Days
Other Metro Cities
Estimated delivery within 3–5 business days
Rest of India
Estimated delivery within 4–6 business days
International Orders
Standard & Express delivery within 7–8 business days from dispatch

Please note that delivery timelines may vary during festive seasons, public holidays, weather disruptions, or courier-related delays.

International Duties & Customs Policy

For select international destinations including:

USA
Canada
United Kingdom
Europe
Sri Lanka
Thailand
Czech Republic
Select Middle East countries

Applicable customs duties, import taxes, or clearance charges must be borne by the customer as per local regulations.

Palakaaram Foods Pvt Ltd is not responsible for customs delays or government-imposed import duties. However, our support team will assist customers with customs-related coordination wherever possible.

Order Dispatch & Delivery Experience
Deliveries Within Major Cities

Orders may be delivered through:

Our delivery executives
Trusted last-mile delivery partners
Deliveries Across India

Orders outside key operational cities are shipped through leading courier and logistics providers to ensure safe and timely delivery.

Order Tracking & Delivery Updates

Customers will receive delivery updates through:

Registered mobile number
Email notifications
Tracking/AWB details for courier shipments

Courier partners may contact customers prior to delivery for coordination.

Failed Delivery & Rescheduling

If the customer is unavailable during delivery:

Delivery will be rescheduled based on courier availability
Additional delivery attempts may be coordinated through customer support

Repeated failed delivery attempts may result in order cancellation.

Address Modification Policy
Before Dispatch

Customers may request changes to:

Shipping address
Phone number
Delivery details

by contacting our customer support team.

After Dispatch

Only limited address modifications may be possible depending on courier partner policies.

Order Cancellation Policy

Orders can be cancelled within 2 hours of placement by contacting customer support.

Orders already dispatched may not be eligible for cancellation.

Proof of Delivery (POD)

Proof of Delivery can be requested within 3 days from the delivery date.

POD copies will typically be shared within 2 business days from the request date.

National Holidays & Non-Operational Days

Orders will not be processed or dispatched during:

National Holidays
Government-declared shutdowns
Exceptional operational closures

Dispatch timelines will resume on the next working day.

Promotional Offers & Discount Usage

On selected campaigns or promotional periods:

Coupon codes
Reward points
Store credits
Loyalty benefits

may not be combinable within the same order.

Unused rewards remain safely available for future purchases unless otherwise specified.

Refund & Resolution Policy
Delivery Delays

If a delivery is delayed beyond the expected timeline:

The issue will be escalated to the logistics partner
Re-dispatch or replacement may be arranged where applicable

Resolution timelines depend on shipment status and location.

Out-of-Stock Products

If any product becomes unavailable after order placement:

Customers will be informed promptly
Refund/store credit options will be provided
Refund Methodology

Approved refunds may be processed as:

Store credit
Loyalty points
Refund to original payment method (subject to approval and payment gateway policies)
Damaged Products

If a product arrives damaged:

Customers must share clear photographs within 24 hours of delivery
Claims will be reviewed by our quality team
Replacement, refund, or store credit may be issued based on evaluation
Missing or Incorrect Products

In the event of:

Missing items
Incorrect products
Quantity mismatch

customers should notify our support team within 24 hours along with:

Product photographs
Invoice copy
Package images

Claims will be verified and resolved accordingly.

Quality Concerns

For any quality-related concerns:

Customers are requested to clearly explain the issue to our support team
Supporting photographs/videos may be requested
Final resolutions will be subject to internal quality evaluation
Refund Processing Timeline

Approved refunds or store credits are generally processed within:
48–72 business hours

depending on the nature of the request and payment method.

Customer Support & Assistance

For all shipping, delivery, cancellation, or refund-related queries, please contact:

Palakaaram Foods Pvt Ltd
Palakkad
Website: palakkaram.com

Email: support@palakkaram.com